During the installation of this file, be sure that you are logged in as the Administrator or as a user with Administrative rights. I called tech support and had a long argument with the guys about this. When you will see the information like on the below picture choose ‘ Yes ‘. Could you please tell me what must I do to fix the problem. Double click the DigitalPersona icon on the task bar and choose ‘ About ‘. Iger Andrea Jung Arthur D. Like I said, I’m just trying everywhere I can to find a solution and while I take your point, you can see for yourself that many issues disussed in this forum are about 3rd party software by users who are frustrated by lack of support from their respective PC manufacturer.

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If the installed driver is the same version, right-click the device driver, and then select Update driver software to refresh the driver.

Levinson Chairman Ronald D. Click Starttype device in authemtec search field, and then select Device Manager from the search results list. The fingerprint sensor is listed as a Validity Sensor or AuthenTec Sensor, depending on the model number of your computer. Type your Windows password and click ‘ Next ‘.

Before you will do anything please be sure that the fingerprint auhtentec driver and software was uninstalled. Modify your browser’s settings to allow Javascript to execute.

Update the device driver.


In the meantime new hp laptops with Windows 7 and Authentec Fingerprint reader were available. Update the fingerprint reader software The fingerprint reader software usually referred to as the access manager software uses the fingerprint device driver to capture a fingerprint image and then control access to the logon accounts that you set up.

How to determine whether you have a 32 bit or 64 bit version of Windows. If I can’t find anything useful, I will try my own solution again, it’s just a lot of time to restart the computer so many times: I just edited this link in old post to correct this problem. In the Device Managerclick Biometric or Biometric Devices to expand the list of recognized biometric sensor devices. Im currently using a HP dvseries with windows 7 64bits.

At the “Finish” screen, click “Finish”. Retrieved from ” https: Friday, February 4, 8: Both times click ‘ Yes ‘. At the “License Agreement” dialog, read the agreement, then, if you agree, click “I Agree” to continue with the installation.

To make sure the Windows device driver for the fingerprint gingerprint is up-to-date; follow the steps in Updating the device driver.

At the “Select Country” screen, select the country for this installation, and then click “Next”. This worked out well for me.

After updating the access manager, see the access manager online help for information on setting it up.

Toshiba Fingerprint Utility (AuthenTec Sensor)

I called tech support and had a long argument with the guys about this. Depending on the model number of your computer, there are options in the BIOS to turn the biometric device on and off.


Find new device drivers if zuthentec changed operating systems The fingerprint device fingerpirnt and security software are designed for specific operating system. To ensure that no other program interferes with the installation, save all work and close all other programs.

Information and links in this thread may no longer be available or relevant. Not fingerpribt models are sold in all countries. Thanks a lot Rolando.

Having dealt with PCs for more than 25 years I am fingerrpint aware that customers want solutions, but you’re not going to get s solution if you don’t address the problem to the entity responsible for the product.

Internet Explorer Download the latest version. The Virtual Agent is currently unavailable.

HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)

This driver also resolves the yellow exclamation point error that may appear in Device Manager as “Fingerprint Sensor” which indicates that a driver is not installed for that device. If there is a Biometric entry, then Windows supports the device. On this particular issue, you saw that Rolando contacted Authentec – without result!

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